think outside the room
Hotels, motels, B&B’s, inns, resorts and campgrounds all satiate our basic needs while we’re away from home: physiological, safety and belonging. Most offer the facilities we need to feel good about our visit – a place to eat, a place to sleep, a place to relax, a place to wash up, and on and on. [...]
the experience economy
Let’s sit down for a cup of coffee. Back in the day of the commodity driven economy, we would have bought or traded for our own basic coffee-creating commodities like water, firewood, coffee beans, milk and sugar to prepare that delicious cup of coffee. Our cost for a commodity based cup of coffee [...]
destination: wine
Vineyard investing is trendy and what all the cool kids do when they retire or fire corporate employers. We enjoy vino more than most and cite health benefits as the reason for our insatiable thirst. That said – we would think more than twice before plunking down our life savings for a fruit farm. Vineyards [...]
what is glamping?
Glamping, sometimes referred to as luxury camping, is [glamorous + camping]; camping where guests are spoiled by comforts usually associated with more luxurious vacations. Adding allure and attraction to a purely natural outdoor camping experience makes plenty of sense. After all, attracting folks to the great outdoors is what every public or private [...]
drab to destination
We love camping. We love amazing service and accommodations, too. While some might still consider all three to be mutually exclusive events, we maintain that they are not. That is, they don’t have to be. According to our friends at the Association of RV Parks and Campgrounds, there are nearly 14,000 campsites in the continental [...]
spot on service
The clichés are endless: 1. It’s not what you say, it’s what you do 2. Actions speak louder than words 3. The customer is always right By definition, clichés are sentences or phrases expressing a common thought void of innovation. So let’s get right to it: The guest experience drives your revenue engine. [...]