Our founder and Chief Experience Officer, Scott, presented at the first-ever Global Glamping Summit in Denver this April. He’ll present again at the Global Glamping Summit California November 27 – 28, 2018. This second-ever Summit will hosted in Long Beach, California. Why attend the Glamping Summit? If you’d like to know more about what happens [...]
Hospitality is one big balancing act. Hotel Owners constantly balance the expectations of guests, teams and investments. Managers are faced with a similar balancing act. Keeping the guest experience top-notch while meeting the needs and desires of their team all while making certain that there’s no negative impact to the bottom line is a lot [...]
Every hotel out there makes a unique sales proposition to its guests. Some hotels strive to be trendy and hip, others angle toward being homey and some are totally comfortable being basic and affordable. While choosing where your property fits in your market is a start, that’s not enough to compel your guests to [...]
A Standard Operating Procedure assumes that there is one standard (right way) that will successfully apply to all types of situations. Theoretically, applying the standardized process to any guest situation that your team encounters will deliver the same expected and preferred result. Sadly, that's just not the case. There's no standard that could possibly apply [...]
If you’re in the hotel business, you’re in the guest love business. Sure, it’s cool to love your building, love your team and love your location, but all of that love better translate to the guest experience. Do you already love your guests? Do they know it? Here are a few ways to show your [...]
While we haven’t heard it all, we’ve certainly heard our fair share of interesting interpretations of the word ‘glamping’ that don’t quite line up with the truth about the sort of outdoors we serve up. Because of that, we’ve compiled our top three misconceptions about glamping. Of course, just like customary camping, glamping isn’t for [...]
Truth #1: a ‘Fad’ is not a ‘Trend’ Though sometimes these terms are used interchangeably, a ‘fad’ is not the same thing as a ‘trend.’ A ‘fad’ is a quick behavior while a ‘trend’ is something that evolves over time to become, usually, a permanent change. A chia pet is a fad. [...]
When the days get longer and the nights get brighter your guests will be getting the itch to get outside. When searching for an easy way out, there are plenty of options but none are as appealing as glamping. 1. Packing, schmacking When you take the easy way out, you get to [...]
Small brands are big these days. What was once the shield for Goliath is now the sword for David. The tables have turned and a brand promise made to a consumer better have a healthy dose of personality if the big guys expect to stick around much longer. After all, personality is delivered by people, [...]
Lately, business has been good for hoteliers. Really good. Revenue per available room is up, average daily rates are strong and occupancy is higher than it has been in quite some time. With the numbers looking this good, what could go wrong? Everything. It’s no secret that the hotel business is a cyclical [...]
